Monday, October 6, 2008

Wellington City Council: where the process dies...

On a rainy day I parked on Tory St, Wellington and used the convenience of paying my parking via SMS. That would be $4 for two hours, plus $.50 for the privilege of not having to carry coins. But instead of getting the little piece of paper with the ticket to put in my windshield, I got an error message:

"Transaction rejected"


Interesting. But I immediately got a SMS back from Telecom saying "thanks, we debited your account for $4.50".

Bummer. So instead I decided to use a credit card. Again I got an error message:

"Transaction rejected"


Hmmm. It looks like the machine may be out of paper, but the developer for this company decided to stupidly save some bytes instead of providing a meaningful message - and a transaction rollback.

So I walk to the next machine, pay and display the ticket in the windshield.

But I wouldn't be short of $9 today, right? I called the Wellington City Council, explained what happened, and was assured someone would call me back to arrange the refund.

You guessed right. No one ever called me back.

Like so many other New Zealand businesses, getting you off the phone is what they want to do. The Wellington City Council is quick to slap a fine on your car if you are over five minutes in the parking lot, but they don't want to move a finger to refund you money that they took without providing the service.

By the way I am looking at my credit card statement. This was on 17 June. More than enough time for the Wellington City Council to come back to me.

End of rant of the day.

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After going unbundled with Orcon's Gold+ Account I was having issues getting online and was recommended an Orcon HomeHub over D-Link DST-502T. The 502T was theoretically more than capable of doing ADSL2+ (as I was running it at home on the same plan already). But at $5 a month, and to solve a problem I thought, stuff it, and got one sent out.

The HomeHub is really just a Siemens SX-763 WLAN DSL Router. Its running a slightly modified firmware that has the Orcon settings preset. You can't flash newer vesions of Firmware, although Orcon can from their side of things. This could lead to an interesting future for this little hub - more on that later.
The Homehub features (according to Orcon) -
"This sleek wireless router lets you access your Broadband from anywhere in your house without plugs or cables.
What's more, because our network can talk to it, our helpdesk can easily support the device remotely to get you back online faster if there is ever a problem.
In the future, we'll be teaching the Homehub some cool new tricks to give you an even better Orcon experience through new and interesting services, so stay tuned..."

On the Siemens site it lists it features as -
  • High-speed wireless data transfer at up to 108 Mbps (compatible with IEEE 802.11b/g)
  • Integrated ADSL 2+ modem
  • 4 Port 10/100 Hub
  • External broadband access modem support (e. g. VDSL, cable)
  • Support for up to 6 VoIP public telephone accounts (SIP Protocol)
  • USB Support (SMB/FTP/Web/Printer).
So after ordering it, the unit arrived a couple of days later, interestingly I had to pay postage, with a white Orcon slip over a standard Siemens box. In the box were all the cables one could ever need to setup and use the unit. Network cable, phone, filters etc... Annoyingly Siemens have gone with RJ-45 (Network) Adaptor plug for the phone cable, not the smaller and standard phone plug - so don't go loosing your cables.
The Unit is one of the nicer Routers or modems I've seen, although it does feel a but light and plasticy. All the ports are nicely placed on the back. It can be mounted on a wall or look fine on a desk.

Homehub Back Ports

The web inerface is pleasent to look at, and functionally seems to include all the settings. There's wizards both for the absolutely basics and also for the security features. Add to that the normal Advanced Settings, It's feature packed but simple to get around. There's support for all the necessary wireless standards - WEP, WPA2-PSK, WPA-PSK or WPA2-PSK/WPA-PSK.
I'd love to go into the VOIP settings but as I have never been too interested in it before, I wouldn't know much. The fact they're there, and are quite feature complete shows a feature I imagine Orcon will use in the future.

Orcon HomeHub


Connection wise, the wireless seems solid, although I personally use an Apple Airport Extreme to run a parallel 5ghz Only 11N based network and a 2.4Ghz for older clients. Excessive. Maybe. A bonus of using the $5 a month homehub though.
Internet wise, in the Auckland CBD, just off K Rd I've got a 12286 kbps (upstream) ADSL Connection. Its strange as when the connection was first setup I was getting up to 22500kbps on the connection - close to ADSL2's limit - and now its back down to the top of ADSL1's top....... Orcon?
UPDATE See first comment.

Heres some results from speedtest.net -

Auckland -> Auckland (WorldxChange Communications) - 9907 Down / 354 Up


Auckland -> Christchurch (Snap Internet) - 6587 Down / 266 Up


Auckland -> Sydney (Mammoth Media) - 3327 Down / 333 Up


Auckland -> London (Namesco) - 1723 Down / 180 Up


Auckland -> San Francisco (Unwired) - 2739 Down / 194 Up


Things that aren't cool -
USB only does FTP no SFTP so not great for putting online.

The DHCP server won't list connected devices - Wireless status lists the Host name, Mac and IP's of any wireless clients but for the overall IP's - nothing. The settings are there - just broken, a bug that I hope Orcon will get on to fixing.
UPDATE Orcon do indeed have a forthcoming update. Orcon were nice enough to flash mine and it does indeed fix the issue.

Things that are cool -
USB Features.
Looks good.
A full featured router for only $5 a month (on Orcon).
Assumably VOIP support from Orcon in the future.

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Should State insurance offer 'market value' payouts on a set amount policy?

My parents car was recently involved in an accident where their car received significant damage after a truck hit the car. No one was hurt but we got the details, went to the police and got the stuff rolling.
The car is sitting in my driveway, not safe for road use.

Anyway, the insurance policy was insured for a set value rather than market value. The assessor for state insurance (IAG?) has basically offered approximately $5600 for repairs or replacement. This is below the set amount that was insuranced and the assessor only viewing the exterior of the car and not assessing potential damage to the car.  The understanding is that anything above ~$5600 would be out of pocket.

When we contacted the assessor for further comment, he advised that this was because the car was only worth a certain amount, a market value and that we are lucky that we got offered that amount. That would be ok if it wasn't insured for a set value.

Clearly state insurance can't have their cake and eat it too? To me it sounds like a scam.

Whats your thoughts?

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Multiple Mozilla products are vulnerable to a stack buffer overflow allowing remote code execution by enticing a user to click on a specially-crafted URL. Read More

Yesterday I posted about Telecom New Zealand's lack of a "meter" for their mobile data. Here is something that I thought would illustrate the issue well...

Let's say you rent a car on a monthly basis, for work. You agree to pay $49.95 a month if you drive up to 1,000 km per billing cycle, and $1 per km after this.

You decided on 1,000 km because you thought this could cover your average daily usage multiplied by the number of days in the month.

You get the car and notice there is no meter in it, but the rental agency tells you it's ok, they are monitoring it within their system, remotely.

You drive away. During 30 days you have no exact idea of how many kms you've done. You have to keep calling the company to find out how many kms you have driven so far, and calculate to see if you are still within the expected average.

Then you receive the monthly bill. You look through five pages for something that says "kms driven this month", but instead you find "times you started the car this month". And a charge for the rental.

Does it make sense?

No. Neither does Telecom New Zealand's "data sessions" line in the bill. They don't tell us how many megabytes or gigabytes we used during the month, only how many times we used it during the period.

Telecom, are you going to fix your systems?

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I have just received the confirmation I will be running the Windows Mobile Roadmap session (UNC117) at Tech Ed New Zealand 2008.

At this stage I don't know the exact date/time but it's all go.

See you there!

... (more in the full post)

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Just spotted this Scoop article on LinkedIn news . . . . Telecom and Gen-i are getting a new home in Wellington at 52 Willis Street. This will be awesome, as currently we are so fragmented across the CBD (6 buildings I believe!). Looks like a funky design - go the windmills!

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