Ingredients:1x E4800 2.4GHz C2D workstation w/4GB RAM, 250GB HDD ~$1000NZD (It does some other tasks too)2x Logitech Z2300 THX Cert 400w RMS 2.1 speakers ~$200NZDea (Director + IT Guy)1x Logitech Z4 2.1 ~$70NZD (Reception)1x ... (more in the full post)
Tax Office is Aussie government's front window
The contact centre is in the front line of changing customer expectations
Intelligent Assistance for Desktop User Tasks. Google Video.
I have been watching this a few times as so much of it makes scene. I like how he displays a learning system, that with time/more samples it get better. I found this inspiring in regards to some concepts I have been learning, regarding the design of expert systems for (tag cloud)/categorisation development of forums.
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