How well companies that offer something for "free" can do with a subscription option?
When there are so many "free" things on the web, one has to wonder how companies can keep their products up and running (or even if they can manage to get out of beta).
Some companies just don't. They close the service and tell the customers to get out of here:
Personal Media: Bluestring, Xdrive and AOL Pictures will be sunset. These consumer storage products haven't gained sufficient traction in the marketplace or the monetization levels necessary to offset the high cost of their operation. We have found that building media management applications within the context of a social experience is a more rapid and effective way to grow the business. For example, today the Bebo audience is uploading over three million photos per day. To effectively grow the XDrive online storage business we would need to focus on subscription revenues vs. monetizing through advertising revenue, and this business model is not in strategic alignment with our company's goals. We are exploring plans to migrate our users assets to ensure the best possible transition experience.
This is part of the memo AOL sent out to staff explaning the end of some of their services - including Xdrive an on-line storage service that offered 5 GB of storage free to anyone.
There's a reason why people buy external drives for home or buy Windows Home Server or NAS boxes. First broadband speed sucks around the world. Then the services don't work as expected or not as easily (Xdrive is only one that I know that could be mounted as a drive on your OS so you could just copy things from and to instead of having to open a browser window). And even so it was very unstable.
Which leads me to the next one: the on-line service businesses seem to be quite unreliable - unless they are a subscription service with a SLA, not a freebie. But even so sith happens.
When there are lots of free things, some won't last long.
Microsoft to support Kiwi bio-software push
Hamilton's NetValue partners with US software giant
I've had it up to there with Orcon
You can read the rest of my story on my WordPress blog, but the service these guys have given me is unbelievable, BAD that is.
This is my status for today for the rest follow my link below.
So if you read my previous blog you will know that our phone line died yesterday. So This afternoon I rang Orcon to find ut what is happening. I rang the 0800 number and selected landlines and waited for a response which came pretty quickly and I got a very polite response from Jamie who advised me that she had to pass me on to a different department because the other department was responsible for the port change. She also explained that the port change affected the landline and the broadband connection.
So off to another department and another woman who advised me that they were still waiting for a technician to advise the date when someone would do a port change!
I said “Are you telling me that I have no phone and that you can’t even tell me when someone will advise when they will look at it?” Correct, it might be this afternoon, they do work on Saturdays so someone might turn up then or, well they just don’t know because it is another department.
I asked if they would forward incoming phones to a mobile and they have agreed to do that, but why couldn’t they suggest that in the first place? Basically this now means that people can contact us without having to know our mobile numbers and without having to pay for the toll call, but it does also mean that we have to pay mobile call rates for the outgoing local calls, but at least we have communications.
But we have no idea when our home phone line wll be reconnected.
Since last night I have had 2 people come to me saying that they had been planning to move to Orcon and now won’t. Would you like to be in on a sweepstake as to when I will have a home phone line? Or perhaps hw many times my internet will disconnect today? Yes, funny isn’t it, I still have a Broadband connection at home even if I don’t have the phone. I just checked, so far my broadband has disconnected 18 times today.
Orcon Homehub/ADSL2 Setup - A Quick Review
After going unbundled with Orcon's Gold+ Account I was having issues getting online and was recommended an Orcon HomeHub over D-Link DST-502T. The 502T was theoretically more than capable of doing ADSL2+ (as I was running it at home on the same plan already). But at $5 a month, and to solve a problem I thought, stuff it, and got one sent out.
The HomeHub is really just a Siemens SX-763 WLAN DSL Router. Its running a slightly modified firmware that has the Orcon settings preset. You can't flash newer vesions of Firmware, although Orcon can from their side of things. This could lead to an interesting future for this little hub - more on that later.
The Homehub features (according to Orcon) -
"This sleek wireless router lets you access your Broadband from anywhere in your house without plugs or cables.On the Siemens site it lists it features as -
What's more, because our network can talk to it, our helpdesk can easily support the device remotely to get you back online faster if there is ever a problem.
In the future, we'll be teaching the Homehub some cool new tricks to give you an even better Orcon experience through new and interesting services, so stay tuned..."
- High-speed wireless data transfer at up to 108 Mbps (compatible with IEEE 802.11b/g)
- Integrated ADSL 2+ modem
- 4 Port 10/100 Hub
- External broadband access modem support (e. g. VDSL, cable)
- Support for up to 6 VoIP public telephone accounts (SIP Protocol)
- USB Support (SMB/FTP/Web/Printer).
The Unit is one of the nicer Routers or modems I've seen, although it does feel a but light and plasticy. All the ports are nicely placed on the back. It can be mounted on a wall or look fine on a desk.
The web inerface is pleasent to look at, and functionally seems to include all the settings. There's wizards both for the absolutely basics and also for the security features. Add to that the normal Advanced Settings, It's feature packed but simple to get around. There's support for all the necessary wireless standards - WEP, WPA2-PSK, WPA-PSK or WPA2-PSK/WPA-PSK.
I'd love to go into the VOIP settings but as I have never been too interested in it before, I wouldn't know much. The fact they're there, and are quite feature complete shows a feature I imagine Orcon will use in the future.
Connection wise, the wireless seems solid, although I personally use an Apple Airport Extreme to run a parallel 5ghz Only 11N based network and a 2.4Ghz for older clients. Excessive. Maybe. A bonus of using the $5 a month homehub though.
Internet wise, in the Auckland CBD, just off K Rd I've got a 12286 kbps (upstream) ADSL Connection. Its strange as when the connection was first setup I was getting up to 22500kbps on the connection - close to ADSL2's limit - and now its back down to the top of ADSL1's top....... Orcon?
UPDATE See first comment.
Heres some results from speedtest.net -
Auckland -> Auckland (WorldxChange Communications) - 9907 Down / 354 Up
Auckland -> Christchurch (Snap Internet) - 6587 Down / 266 Up
Auckland -> Sydney (Mammoth Media) - 3327 Down / 333 Up
Auckland -> London (Namesco) - 1723 Down / 180 Up
Auckland -> San Francisco (Unwired) - 2739 Down / 194 Up
Things that aren't cool -
USB only does FTP no SFTP so not great for putting online.
The DHCP server won't list connected devices - Wireless status lists the Host name, Mac and IP's of any wireless clients but for the overall IP's - nothing. The settings are there - just broken, a bug that I hope Orcon will get on to fixing.
UPDATE Orcon do indeed have a forthcoming update. Orcon were nice enough to flash mine and it does indeed fix the issue.
Things that are cool -
USB Features.
Looks good.
A full featured router for only $5 a month (on Orcon).
Assumably VOIP support from Orcon in the future.
Apple's patch process a mess, say researchers
But, Apple's process of patching reduces the window of vulnerability, say others
Another DRM infested music store closes - music becomes worthless
Back in April I wrote about Microsoft's music store closing, thus rendering any music purchased from that store worthless. Why? The music is DRM infested, and thus will stop playing after they switch off their servers that are needed for license veri... (more in the full post)
Chrome fades as users return to IE, Firefox
Chrome's share down from 0.85% to 0.77%, says Net Applications
Exciting news for Gen-i Wellington!
Just spotted this Scoop article on LinkedIn news . . . . Telecom and Gen-i are getting a new home in Wellington at 52 Willis Street. This will be awesome, as currently we are so fragmented across the CBD (6 buildings I believe!). Looks like a funky design - go the windmills!
Windows Mobile Roadmap session at Tech Ed New Zealand 2008
I have just received the confirmation I will be running the Windows Mobile Roadmap session (UNC117) at Tech Ed New Zealand 2008.At this stage I don't know the exact date/time but it's all go.See you there!... (more in the full post)
Auckland to get digital funding boost
$2 million from MED to fund region's digital content industry
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