Plans to integrate the service into Live Search
I've had it up to there with Orcon
You can read the rest of my story on my WordPress blog, but the service these guys have given me is unbelievable, BAD that is.
This is my status for today for the rest follow my link below.
So if you read my previous blog you will know that our phone line died yesterday. So This afternoon I rang Orcon to find ut what is happening. I rang the 0800 number and selected landlines and waited for a response which came pretty quickly and I got a very polite response from Jamie who advised me that she had to pass me on to a different department because the other department was responsible for the port change. She also explained that the port change affected the landline and the broadband connection.
So off to another department and another woman who advised me that they were still waiting for a technician to advise the date when someone would do a port change!
I said “Are you telling me that I have no phone and that you can’t even tell me when someone will advise when they will look at it?” Correct, it might be this afternoon, they do work on Saturdays so someone might turn up then or, well they just don’t know because it is another department.
I asked if they would forward incoming phones to a mobile and they have agreed to do that, but why couldn’t they suggest that in the first place? Basically this now means that people can contact us without having to know our mobile numbers and without having to pay for the toll call, but it does also mean that we have to pay mobile call rates for the outgoing local calls, but at least we have communications.
But we have no idea when our home phone line wll be reconnected.
Since last night I have had 2 people come to me saying that they had been planning to move to Orcon and now won’t. Would you like to be in on a sweepstake as to when I will have a home phone line? Or perhaps hw many times my internet will disconnect today? Yes, funny isn’t it, I still have a Broadband connection at home even if I don’t have the phone. I just checked, so far my broadband has disconnected 18 times today.
Wellington City Council: where the process dies...
On a rainy day I parked on Tory St, Wellington and used the convenience of paying my parking via SMS. That would be $4 for two hours, plus $.50 for the privilege of not having to carry coins. But instead of getting the little piece of paper with the ticket to put in my windshield, I got an error message:
Interesting. But I immediately got a SMS back from Telecom saying "thanks, we debited your account for $4.50".
Bummer. So instead I decided to use a credit card. Again I got an error message:
Hmmm. It looks like the machine may be out of paper, but the developer for this company decided to stupidly save some bytes instead of providing a meaningful message - and a transaction rollback.
So I walk to the next machine, pay and display the ticket in the windshield.
But I wouldn't be short of $9 today, right? I called the Wellington City Council, explained what happened, and was assured someone would call me back to arrange the refund.
You guessed right. No one ever called me back.
Like so many other New Zealand businesses, getting you off the phone is what they want to do. The Wellington City Council is quick to slap a fine on your car if you are over five minutes in the parking lot, but they don't want to move a finger to refund you money that they took without providing the service.
By the way I am looking at my credit card statement. This was on 17 June. More than enough time for the Wellington City Council to come back to me.
End of rant of the day.
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