- Prepay customers will start being charged a dollar per call to customer services when a Customer Service Representative is required
- Prepay customers will no longer be able to switch to the classic prepay plans
- ihug Limited will soon no longer exist and will completely be part of Vodafone New Zealand Limited.
It's not surprising that ihug will soon be completely part of Vodafone (rather than the current rebranding) as this fully makes their fixed line products to become part of Vodafone, and reduce confusion.
Things to note:
- Phone numbers won't change
Here are the numbers, just for reference:
Residential: 0800 438 448
Business: 0800 438 458
Red network: 0800 800 215 <- they finally release this!
- Billing is still separate, but pay Vodafone New Zealand Limited directly
Currently, we get a statement which needs to be paid to ihug Ltd, even though it's completely branded Vodafone
The webpage with the information about this changed from welcome to our place to our place is your place:
The Internet Home Users Group
IHUG
ihug / The Internet Group
(1994-2008)
IHUG
ihug / The Internet Group
(1994-2008)
Read MoreI noticed that there was an issue currently occuring with the Bandwith meter for the 24th and the 25th:
Bandwidth issue 2008-07-25 11:32:57
Some customers may notice that their bandwidth for the 24th and 25th of July is higher than usual.
We are currently investigating this issue with our Engineers and we hope to resolve this as soon as possible
Thank you for your patience
While the meter in the picture below only accounts for my PC only (out of two), I am the biggest user of this household, so you could multiply the figures in my meter report by around 1.5.
Do note that my meter report may have slightly higher usage than the actual one as some packets may not be going to the Internet.
It sometimes fluctuates below my own PC's usage... and the 24th has a sudden peak spike (but the days before it were pretty unaccounted for)
Also, the 22nd of July is missing! Where did that go?
Some dates also seem to have huge delay in processing the usage (so sometimes the usage on one day goes on the next day).
I've seen problems with ihug's/Vodafone's usage checker a few times before. I haven't seen many occurrences of other ISPs having similar problems...
This also reduces the trust laid upon Vodafone's systems. I definitely know that I'll need to use my meter to check for usage rather than My Vodafone. Could this mean that we could be paying more for our data? (as if there is substantially more data usage than the actual one, then Vodafone have actually been taking away the value of the plan)
Vodafone's engineers better rectify this problem soon!
Read More“Different methods of communication and of identifying users on communication networks will become irrelevant. I use many different methods of electronic communication, including a home phone, a mobile phone, e-mail, instant messaging, video conferencing, online forums and social networking sites and so on. Why should I have to distinguish between these forms of communication and they way they identify their users – why should I have to have an e-mail address, several phone numbers, several usernames of different services – why can users not just have a single user name or number which can be used to reach them however you like? Why should I have to use multiple devices such as a home phone, a cell phone, a computer and a laptop to communicate – why not have one device that can utilise all methods of communication but that comes in many different shapes and sizes – something desk-sized like a computer, something portable and then something pocket-sized. We need to take the focus out of the “how” and turn it more to the “who” and “what” of communications.”
From the section on the future of telecommunications from my thesis (of sorts). Thoughs/feedback welcome/requested 
Read More
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